We want you to love what you have ordered, but if for some reason you don’t, here’s what to do.
Wanting to return something?
We offer quick and simple returns so if you aren’t 100% happy with your online order, we are more than happy to offer an exchange or refund and you can return your purchase up to 14 days from the day you purchased it. Please ring the store to organise the refund (03)5975 3649.
Please note that the customer is responsible for any postage fees for returns. Orders purchased with a gift card, will be refunded with a replacement gift card.
Needing an exchange?
The quickest & easiest method of making sure you receive your exchange as soon as possible is to ring the store (03)5975 3649 and place a new order with us and return the original item to our store with tags attached. Due to our high turnover of stock, this process ensures that you get your new items before they sell out in the size/colour you want.
Michelle-Ann does not pay for any postage costs for returning your original order to us or the re-sending of exchanged items.
Michelle-Ann has the right to assess the age and condition of returned merchandise that has been worn prior to processing a refund or exchange. Unless the merchandise is deemed a genuine manufacturers fault, exchanges and refunds will not be provided after use. For online orders download your claims form here to fill out and return to us with your faulty garment.
Where do you send your return?
Please post your return to;
Michelle-ann Bras & Swimwear
Attn: Online Returns
147 Main Street, Mornington
Often parcels get lost if you write ‘Return to Sender’ and we are not responsible to honour refunds if a parcel is lost in this way. We recommend using a trackable or insured postage method.
Or if paying a visit in store is easier for you, you are welcome to bring in your online order to be returned in store. Please remember to bring in your internet order invoice as your proof of purchase.
Please note that refunds for online purchases will not be issued in store as all online returns are processed by the online customer service team.
When will my refund be processed?
As soon as your return is received and processed by our team, you will receive a confirmation email from us to let you know your refund has been issued. We will always do our best to process all returns as soon as possible however please allow 3 – 5 working days for your return to be processed by our team. If you have posted your return but haven’t heard back, please feel free to contact us and we can look into this for you.
Your satisfaction is our priority, so please take the time to familiarise yourself with the following conditions;
- Although you may try on an item, all return products must be in new and unused condition, with swing tickets and hygiene stickers attached and in original condition.
- Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
- The customer is responsible for any postage fees for returns and exchanges.